Store Policy & Information

• We are shipping from Sweden.
• Paper items only orders will be mailed with stamped envelope (flat mail) by default which doesn't include tracking. Different shipping option with tracking is available but please keep in mind that the shipping cost is different.
  When you see the more expensive shipping option with the same destination, it means it includes tracking.
  Right now we only have flat products, but once our collection has expanded into more types of merchandises in the future, some of them will be appointed to tracked shipping by default.
• Estimated delivery time:
  (Non-tracked orders)
  - within Sweden: 1-7 working days
  - EU countries: 7-21 working days
  - Europe nonEU: 7-30 working days
  - U.S: 2-6 weeks
  - International: 4 weeks onwards.
  
  (tracked orders)
  - within Sweden: 1-5 working days
  - EU countries: 3-14 working days
  - Europe nonEU: 3-21 working days
  - U.S: 1-2 weeks
  - International: 1-4 weeks (depending on the country of destination's postal service)
  
• You can track the shipment on the PostNord website until the package has left Sweden. Afterwards, we would recommend you to check your country's postal service website (such as USPS for United States) for more detailed tracking (you can use the same tracking number). The PostNord website might still be updated (especially for packages within Europe) but your country's postal service website will be updated more often and with more details, such as if the package needs to be picked up at a post office.

List of countries that we ship to: Aruba, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Türkiye, United Kingdom, United States, Vietnam.

Please keep in mind:
If you submitted a wrong shipping address or your order didn’t arrive 6 weeks after the estimated shipping times, we’re happy to send a replacement. All the fees, including non-tracked or tracked shipping, must be paid by the buyer. You must contact us (via e-mail or instagram DM) within 7 days of shipment arrival (if it's tracked), or 60 days after your purchase date. The reshipment fees must be paid within 14 days after the customer reached out to us.

But do note that if you have opted for untracked mail, there is not much that I can do as it is out of my control. I cannot be held responsible if your mail has been lost or stolen in shipment, therefore I cannot offer replacements.
You are always welcome to email us if you if have additional concerns but please understand that we are a small business doing our best with what we are in control of.

If you have opted for tracked shipping, and the package is marked as delivered but it hasn't arrived at your place yet, please wait for a few days since in rare occasions it ends up arriving later. But if doesn't show up for more than a week, please contact us and we’re happy to send a replacement with the tracked shipping. The reshipment fees must be paid by the buyer.

If the order arrives damaged, we’re happy to send a replacement but it must be reshipped using tracked shipping. The reshipment fees must be paid by the buyer.

If the order arrives missing an item(s), please contact us through e-mail or instagram DM with the unboxing video when you opened the sealed mail as a proof (not photos). We're happy to send you the missing item(s) and we'll cover the shipping fee.

 

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Refund & Cancellation Policy

You can cancel your order at any time as long as it has not yet been shipped out by us. We do not accept any cancellations once it's been shipped out.

We do not refund any orders that has been lost in mail that are shipped with standard without tracking shipment. We also cannot refund any tracked orders that's already been marked as delivered by the shipping service. Please check our shipping policy above to read in more detail.

If by any chance your order is returned to us, we will contact you through your email that you use to order to ask whether you want us to resend it or to refund you without resending it.

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For U.S based customers, 

As of the 24th of October, 2025, PostNord Sweden has reopened shipments to the United States in compliance with the new tariffs and import rules. We are now resuming shipments to the United States.

Some changes applied include:
Shopping from the US will encounter are shipping fees that include PostNord's handling fees. You will see a new separate line at checkout that specifies the amount of tariff fees calculated automatically depending on the products in the shopping cart. 

What happens:
You as the customer is the one who will pay for the duties during checkout. The amount of duties collected will be paid to Postnord, which then will be sent by them to the US government.

 As per PostNord's press release, the full tariff amounts are invoiced to us by PostNord after shipping orders, and are ultimately collected by Customs and Border Protection (CBP). This means you do not need to pay any fees on arrival. You can read the full press release here (in Swedish): https://group.postnord.com/sv/nyheter-och-press/postnord-pressmeddelanden/2025/postnord-ar-en-av-de-forsta-postoperatorerna-att-ateruppta-leveranser-till-usa-och-puerto-rico-for-alla-kunder/

Unfortunately, this is out of my control as this is the only way to comply to the US new tariffs regulations and avoid shipping issues. We understand any frustration that may be caused by this and thank you so much for understanding as well.